Within Canada:
Ship by courier - only select this option if your address is a safe place to leave packages unattended. The delivery drivers confirm delivery by photograph.
Mail by Canada Post - while shipping rates are on the rise, we're doing our best to absorb the inflation and offer our customers flat rates.
BC: $8 by courier / $11 by Canada Post
Alberta: $9 by courier / $12 by Canada Post
Across Canada: $12 by courier / $15 by Canada Post
To the US:
Shipping rates are calculated by Canada Post at checkout.
International:
We can ship anywhere that Canada Post ships to. Rates will be calculated by Canada Post at checkout.
Pick-up in Squamish:
Free!
In-stock items: 1-3 business days.
Arriving soon items: Please check the product title in your order confirmation.
Pre-order items: Ship 6-8 weeks after the pre-order closing date.
All shipping times are approximate,
BC: 2-5 business days
Alberta: 5-7 business days
Across Canada: 4-9 business days
If you selected ship by courier:
If you need to update your delivery address or instructions, you can do this by clicking on your tracking number.
If you're having issues with the tracking or delivery of your order, please click on the tracking number to open a service ticket. The delivery drivers will often help to hide the package in a safe place and are required to confirm delivery by taking a photo. Please open a service ticket to receive the photo which may help to locate the delivered package.
If you selected mail by Canada Post:
Tracking issues:
If your tracking is not updating, please let us know and we can open a service ticket.
Delivery issues:
If your order says delivered and you have not received it, please complete the following steps:
Please note you have 15 days from the confirmed delivery or pick-up notice to initiate a return/exchange. Please review our returns page for full details.
Please expect longer shipping times during the holidays.
We enjoy time with our families, too. Our office will be closed for the holidays from the Friday before Christmas to the Monday after New Years. Thank you for understanding and we wish you and your loved ones a happy holiday!
If your item appears to be stuck in US or International Customs for more than 5 business days, please let us know and we will open a service ticket with Canada Post.
