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REDUCE THE RISK OF A RETURN
Returns are frustrating - amiright or amiright? Set yourself up for success by always, always reading the detailed product descriptions. There’s so much you can’t know from a photo!

We also have these helpful charts:
Size Chart
Product Comparison Chart
• ‘About the fit’ section in every production description
T.L.C. Instructions (aka; tender legging care)

SIZING ISSUES
Please try on ALL items received before returning ANY for a fit issue. Different styles have varying amounts of stretch in the material and are designed to fit differently depending on the intended use. Review the product comparison chart for recommendations on when to size up or down.
CANCELLATION POLICIES
ARRIVING SOON AND IN-STOCK ITEMS
We will be happy to cancel any order that has not yet shipped. If you have already received a tracking number then we’re sorry to say it’s already on the way!

PRE-ORDER CANCELLATIONS
You may cancel a pre-order up until the pre-order deadline without penalty. The pre-order deadline is the last day of the same month you placed your order. Pre-orders cancelled after the deadline will be subject to a 15% stocking fee.

Why is there a stocking fee? Well, please imagine for a moment, the burden on our business if many customers cancelled their pre-orders after we’d already cut the fabric and there was no turning back. While the other pre-order brands we know do not allow cancellations, we are willing to make it happen for a fee to help recover our handling costs and lessen the burden of having too much inventory.
ALL SALE ITEMS ARE FINAL SALE
ALL SALE ITEMS ARE FINAL SALE, unless faulty*.
This includes items found in the 'Nearly Soldout' Collection, which have been priced to sellout more quickly. This does not include items with pre-order and arriving soon discounts, which can be returned/exchanged.

*Sale items marked down 30% or more are final sale even if found to have minor flaws and defects. Our team inspects every garment for visible flaws and defects and will not ship anything with a visible issue, however at this level of discount we cannot afford to return ship/exchange garments with minor flaws or in need of a minor sewing repair. Minor sewing repairs will be the responsibility of the customer. 
RETURN POLICY: "I DON'T LIKE IT"
‘Contact Us’ within 15 days of the delivery or pick-up notice.
• This policy is for item(s) you do not like or chose the wrong size.
• The item(s) must be unworn, undamaged and unwashed. Trying on and cold water soaking is okay.
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location. US customers, be sure to mark the package as a ‘return’ with the correct currency value.
• We do not provide return shipping labels, however if you return the item(s) for an exchange or store credit, we will cover shipping the exchanged item(s) to you.
• If returned for a refund, we will issue the original purchase price less the shipping cost.
• Scroll down for the return address.
RETURN POLICY: "FLAWS and DEFECTS"
‘Contact Us’ within 15 days of the delivery or pick-up notice.
• This policy is for item(s) received with a flaw or defect, please send an email to hello@bewildher.com with a photo of the flaw for our review.
• We inspect every garment before shipping for holes, print defects and unfinished seams, however something small may go unnoticed.
• The item(s) must be unworn and unwashed. Trying on and cold water soaking is okay.
• Customer damaged products cannot be returned. In this case, please review our T.L.C. instructions. As a slow fashion brand, we believe in learning to take proper care of our clothing and do not support 'rip it and return it' consumerism
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location.
• We will reimburse the return shipping cost as long as: 1) The returned item(s) meet this policy criteria, and 2) You use Canada Post or the US Postal System with the lowest cost tracked packet option, send us a photo of the receipt. We will not reimburse Priority, Xpresspost or courier rates. US customers, be sure to mark the package as a ‘return’ with the correct currency value.
• If returned for an exchange, we will cover shipping the new item to you.
• If returned for a refund or store credit, we will issue the original purchase price. This will include shipping, unless part of a multi-item order where at least one item was kept.
• Scroll down for the return address.
RETURN POLICY - "WORN and NOT AS DESCRIBED"
‘Contact Us’ within 15 days of the delivery or pick-up notice.
• If the garment is only lightly worn (looks new) and does not perform as described in the product description and we have reason to believe your findings are sincere (supported by our own findings and other customer reports) we will happily return item(s) under this policy.
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location.
• We will reimburse the return shipping cost as long as: 1) The returned item(s) meet this policy criteria, and 2) You use Canada Post or the US Postal System with the lowest cost tracked packet option and send us a photo of the receipt. We will not reimburse Priority, Xpresspost or courier rates. US customers, be sure to mark the package as a ‘return’ with the correct currency value.
• Any item(s) that appear to be well worn cannot be returned. At the discretion of our returns teams, for any item(s) found to be well worn, the customer will have 15 days to decide if they'd like the item(s) returned to them, at their expense. Otherwise, the item(s) will be responsibly recycled by our returns team.
• Handling strangers dirty, sweat-smelling items is gross - please wash the garment before returning it to our team. Items returned dirty will be subject to a $10 washing fee.
• If returned for an exchange, we will cover shipping the new item to you.
• If returned for a refund or store credit, we will issue the original purchase price. This will include shipping, unless part of a multi-item order where at least one item was kept.
• Scroll down for the return address.
RETURN POLICY - "SEAM WARRANTY"
‘Contact Us’ within 30 days of the delivery or pick-up notice.
• If the garment is worn and a seam in unravelling within 30 days of the confirmed delivery or pickup notice sent, you may contact us and seek approval to exchange for the same item: same style, color and size.
• Customer damaged products cannot be returned; ie, if the seam has been yanked and torn open, this is not a warranty issue. In this case, please review our T.L.C. instructions and sewing tips for how to fix it. As a slow fashion brand, we believe in learning to take proper care of our clothing and do not support 'rip it and return it' consumerism.
• This policy is for exchange of the same item only, no refunds, and each item on the original order may only be exchanged under this policy once. Please review item(s) on delivery for flaws and defects.
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location.
• We will reimburse the return shipping cost as long as: 1) The returned item(s) meet this policy criteria, and 2) You use Canada Post or the US Postal System with the lowest cost tracked packet option and send us a photo of the receipt. We will not reimburse Priority, Xpresspost or courier rates.
• The items must be returned clean. Handling strangers dirty, sweat-smelling items is gross - please wash the garment before returning it to our team.  Items returned dirty will be subject to a $10 washing fee.
• Scroll down for the return address.
RETURN POLICY - “GIFTS”
‘Contact Us’ by January 7th of the New Year. Limited to orders placed in November and December.
• Item(s) received as a gift may be returned for exchange or store credit only.
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location.
• The item(s) must be unworn, undamaged and unwashed. Trying on and cold water soaking is okay.
• We do not provide return shipping labels, however if you return the item(s) for exchange, we will cover shipping the exchanged item(s) to you.
• If returned for store credit, we will issue the original purchase price less the shipping cost.
• Scroll down for the return address.
RETURN POLICY - “MARKDOWNS”
• Item(s) purchased from our markdown collection are final sale.
• If product is subject to 'Flaws and defects' other than markdown reason within 15 days of receipt, please 'Contact Us'.
RETURN ADDRESS
Bewildher Fitwear LTD
Unit #210, 1002 Industrial Way, Squamish, BC, V8B 1B4, CANADA

Please include your name and original order number inside the package!
WHO TO SHIP WITH
We recommend return shipping with Canada Post or the US Postal system, via their lowest cost option with a tracking number. For US returns only - Mark the 'Category of Item' as returned goods. Bewildher is not responsible for returns lost in the mail.
PRODUCT LIFE EXPECTANCY
ALL activewear, not just ours, has a product life expectancy (how long it will look and perform like new) dependent on these factors:

• Type of material (thinner and softer = less durable)
• How often it is washed and worn
• How well the customer cares for their clothing

For garments that are well taken care of, a general rule of thumb...or legs, is...

• If washed and worn everyday, the garment will last 3 months.
• If washed and worn twice a week, the garment will last a year.
• If washed and worn once a week, the garment will last two years.
• If washed and worn once a month, the garment will last 8 years.

After this time period, like a car reaching a mileage milestone, your garment is likely to require some maintenance; a seam repaired, a hole patched, etc. This also explains how that fancy jacket or dress you bought years ago and never wear looks new, while your favorite leggings needed replacing.
HELP YOUR ACTIVEWEAR LAST LONGER
• Never yank the seams, this could snap the threads! Pull your leggings up carefully, like a pair of nylons.
• Avoid activities that could damage the fabric and wear off the surface print, like rock climbing, sliding on your bum or crawling on knees on rough carpet.
• Always cold wash, by hand or in a wash bag on a gentle cycle. Hang to dry, or use the ‘no heat’ setting of your dryer. Heat breaks down the spandex in the material, causing them to stretch out sooner.
• Avoid contact with velcro, zippers, abrasive surfaces and sharp objects.
• If you’re rough on your stuff, choose thicker and less stretchy fabrics. The thinner and softer the material, the more susceptible it is to damage.
‘EXPENSIVE’ does not mean ‘INDESTRUCTIBLE’
Price has nothing to do with how indestructible a garment is. If you purchased a nice silk blouse for $200 and ripped it the first time you wore it, would that be the fault of the blouse? No! Silk is known to be fragile and the price has to do with qualities other than durability.

It is much the same with stretch garments. Regardless of how expensive they are, the thinner, softer and more stretch in the material, the more susceptible the garment is to wear and tear - so please, take care!

When it comes to activewear, cost has more to do with aesthetics, such as limited edition prints, and performance features, like breathability and stretch recovery. As a slow fashion brand, part of our price tag is for the peace of mind of knowing your purchase is ethically sewn and made from sustainable materials.

If you’re rough on your stuff and find it's constantly wearing out, opt for thicker and less stretchy garments. If soft and stretchy with a barely there feel is worth the risk (as many athletes would agree), just be mindful these garments are much more like silk than durable denim.
T.L.C. - TENDER LEGGING CARE
INSPECT THE GARMENT ON DELIVERY
And follow our T.L.C. Instructions (tender legging care)