‘Contact Us’ within 15 days of the delivery or pick-up notice.
• This policy is for item(s) received with a flaw or defect, please send an email to email@example.com with a photo of the flaw for our review.
• We inspect every
garment before shipping for holes, print defects and unfinished seams, however something small may go unnoticed.
• The item(s) must be unworn and unwashed. Trying on and cold water soaking is okay.
• Customer damaged products cannot be returned. In this case, please review our T.L.C. instructions
. As a slow fashion brand, we believe in learning to take proper care of our clothing and do not support 'rip it and return it' consumerism
• Upon return approval, you have 7 days to return post or drop-off the item(s) to the pickup location.
• We will reimburse the return shipping cost as long as: 1) The returned item(s) meet this policy criteria, and 2) You use Canada Post or the US Postal System with the lowest cost tracked packet option, send us a photo of the receipt. We will not reimburse Priority, Xpresspost or courier rates. US customers, be sure to mark the package as a ‘return’ with the correct currency value.
• If returned for an exchange, we will cover shipping the new item to you.
• If returned for a refund or store credit, we will issue the original purchase price. This will include shipping, unless part of a multi-item order where at least one item was kept.
• Scroll down for the return address.