Returns
MONEY BACK GUARANTEE
We get it, we’re a new brand, and you have no idea if you can trust us or not.
You’ve got your skeptical face on because you’re a smart consumer and honestly we support where you’re coming from.
We want to earn your trust and we’re prepared to do that by standing behind the fit, quality and performance of our product with a money back guarantee.
We have two easy options for you;
- “I DON'T LIKE IT” - You have 15 days from the confirmed delivery date to wrap it back up and send it back to us. We won’t ask you any questions as long as it comes back with the tags still on, it’s unwashed and in new condition. If we get it back covered in mud and bleach stains with the after smell of a week long trip in the mountains we might have to raise an eyebrow.
- “SOMETHING'S WRONG”- You have 60 days from the confirmed delivery date to send faulty product back to us. What constitutes as faulty? Things like seams unraveling, fabric wearing through from general wear, and anything coming off the product that shouldn’t during the appropriate use of the product. Faulty can also include print defects. However, please respect the limitations of the product! While wonderfully comfy, knit materials are not meant to withstand sliding down rock faces, rubbing against hard and abrasive surfaces nor snagging on spiky things. Please also read our cautionary note about thermal/brushed fabrics pilling below.
EDUCATE BEFORE YOU BUY
Have you noticed we didn’t say the cliché words hassle-free?
That’s because we know returning something always feels like a hassle, one we want to help you avoid by providing important product info before you purchase.
We’ve anticipated some of the problems you may have with our stuff;
Problem: “They’re too tight”
Reason: Our summer compression fabric is meant to fit tight to support bouncing muscles during high-impact sports like running and cross-fit. They will loosen slightly with continued use. Unless they looked “faded” from over stretching then the fit is perfect. If you'd like a more relaxed fit for yoga and athleisure we suggest sizing up.
Problem: “They feel too big/not compression”
Reason: Our baselayer material is not compression and is a looser knit for a comfortable and cozy feel under ski gear and on their own. The fabric feels thinner but will actually keep you warmer as the brushed fibers inside trap your body heat as you get moving around. If you’re someone who likes a fairly snug fit you may wish to size down in our baselayers.
Problem: “My drawcord came out”
Reason: We don’t stitch them in so drawcord haters can pull them out. Launder with care by tying the drawcord in a tight bow and washing the garment inside out. If it does come out grab a safety pin and exercise those finger muscles feeding it back through, a great mindless tv time activity!
Problem: “The fabric pilled and is looking worn”
Reason: Just like roses have thorns, thermal, brushed and fleece fabrics have pilling. It can be lessened by harsh chemicals but we're not a fan of those, especially because they wash off in the laundry. If soft and warm is a must for you then we suggest embracing those fuzzy nuggets of warmth, they're part of the package, and know that due to the nature of our graphics being printed on white material they may show early signs of wear. If this is going to be an issue please opt for our Pearl and Feather materials instead which have a smooth face and will not pill easily. Please also review why the print may fade below:
Problem: “The print is fading where they were rubbed”
Reason: Unlike solid color leggings where they are dyed through, our beautiful graphics are printed onto the surface of white material. It is not possible to have full-color graphics dyed through the material. Please respect the products limitation that continued rubbing against hard and abrasive surfaces will wear through the surface print; the speed of which depends on the surface and frequency of rubbing. The leggings are suitable for running and yoga poses on the smooth and cushioning surface of a yoga mat. They are not suitable for continually rubbing up against rock faces, velcro straps and other activities that involve rubbing/sliding against hard and abrasive surfaces. Using the leggings for these activities may result in early signs of wear and tear which do not fall under the terms of our return policy.
Problem: “The color looks different in person”
Reason: Every computer screen will show color differently, there is no way to accurately portray the color from screen to screen. If you need to know the exact color we recommend shopping in store with one of our listed retailers. Send us a message with your location details and we’ll steer you in the right direction.
Problem: "I bought it from a store, can I still return it?"
Answer: Yes! Send us an email with a picture of your receipt and send the item to the address below. We'll process the return as if you bought it directly from us.
Have a question before you buy? Click the “how can we help you” button on the bottom right of this page and we’ll respond as quickly as possible.
RETURN ADDRESS:
PO Box 2147 Garibaldi Highlands, BC, V0N 1T0
SHIPPING INSTRUCTIONS:
Please ship with tracking! We can't be responsible for return items lost in the mail due to Canada Post's policy that only the sender can inquire about a lost package. Protect your interests by getting a tracking number and we'll reimburse the expense once it reaches us.
Once your return is in the post please send us an email notifying of the return and include a photo of the shipping receipt with tracking number so we can reimburse you once the return is processed.
Can’t see the help button? Send an email to nadine@bewildher.com
