Our pre-order brand is unique, please carefully read our shipping information below...
Received free shipping on Canadian and US orders over $200 when all items ship together. If separate shipping is preferred, please purchase a shipping label at checkout and we will know to split ship. Shipping items together reduces packaging waste and carbon emissions, however, be sure to take note of our pre-order and arriving soon delivery times to make sure shipping together will work for you. Please help the environment by reusing or recycling your packaging!
** Shipping is a huge expense for small businesses, especially those with sustainability initiatives and subsequently much smaller profit margins. Support brands like ours, ones that are aspiring to do good, by earning a discount via referrals rather than requesting free shipping.
Multi-item orders that include a mix of pre-order, arriving soon and in-stock items:
Free shipping over $200 CAD: stock items will be held until the pre-order or arriving soon item(s) are ready.
Paid shipping: stock items will ship within 1-3 business days and arriving soon/pre-order item(s) will ship together when all are ready - i.e., two shipments total.
Pre-orders: Mark your calendar for 1 and 1/2 months from the pre-order deadline. The pre-order deadline is in the product title in your order confirmation.
Up to date estimate ship dates can also be found in our expected ship dates page. We will try to meet these dates as best we can, however please allow for 1 - 2 week delays that can occur from time to time during clothing manufacturing. Even though it may feel slow, our turnaround time to tally pre-orders, cut the fabric, print the panels, sew the garments and inspect every item thoroughly before shipping is actually really fast; traditional fashion brands take six months from samples to in-stock and we do it in just over 6 weeks, cuz' we are badass.
Arriving soon: Please check the product title for estimate ship date.
We will try to meet this date as best we can, however please allow for 1 - 2 week delays that can occur from time to time during manufacturing, as described above.
In-stock: 1 - 3 business days*
* We are closed Dec 22nd through New Years Day to spend time playing in the snow with our loved ones over the holidays.
Click the "delivery" tab at checkout to see a list of shipping options, times and rates.
To improve transparency, we are transitioning to LIVE shipping rates. Your discounted Canada Post shipping rate will be calculated in real-time during checkout. Bewildher is a premium Shopify plan holder, which means you will get our TOP discount when you checkout!
If you would prefer to pick up your order from our HQ in Squamish please select local pickup at checkout. Yay, no shipping fees! When your order is ready we will email you with the instructions, so please ensure your email address is correct. If you cannot make the pickup times, please contact us to arrange an after hours collection. Please note our refund/exchange policy on pickup orders allows 15 days from the pickup notice to initiate a refund or exchange. If you are no longer able to pickup, please let us know and we can send you an invite to purchase a shipping label. Orders over $200 CAD qualify will for free shipping. Please note pickup orders not collected within 180 days of the pickup notice will be donated to charity, after which time will be non-replaceable.
Please see our return policy for full details and instructions. Please also review your order confirmation carefully to confirm the size and quantity is correct. It's best for everyone to correct any mistakes before your order ships. As a small business in a competitive market your attention to your order details really helps us out!
Please expect longer ship times during high volume holidays such as Christmas. Delays can be as long as 3 - 4 weeks so we encourage shopping in November or having a nice "its coming" card ready to put under the tree.
Bewildher is run by a team of hard working women, including mothers, who enjoy being with family during the winter holiday season. We will be skiing, snowmobiling and making gingerbread houses, totally disconnected from technology and deeply connected with our loved ones. We will be on holiday and not shipping orders or answering emails between December 22nd through January 1st, returning January 2nd or the next business day.
We know its frustrating when things get held up and we will help by sending an inquiry, but items held in customs are untraceable until they come out the other side.
In the history of our brand only one package hasn't been found. That's about a 0.01% chance your package will be lost without recovery.
For items that say delivered but have not been received...
If the above fails to find the package...
What to expect...