Shipping

SHIPPING RATES & PROCESSING TIMES

Bewildher is currently offering low shipping rates and encouraging shipping items together with our free shipping over $150 CAD (Canadian and US order, only). Shipping items together helps reduce packaging waste and shipping emissions. Please help out by recycling your packaging. 

We also offer free returns! Please consider Watching this TED Talk to learn more about the environmental impact of returns, and while Bewildher takes great care to find loving homes for any returns, there is still a carbon footprint created with each return.

To limit the chance of a return, please click the "Contact Us" button below with any questions you have about the fabric and fit. We will be so happy to provide detailed advice and help find the right fit for you!

PROCESSING TIMES:

Pre-orders: 4 - 6 weeks from the pre-order deadline, which is the last day of the month. 

Please see listing for estimate ship dates. We will try to meet these dates as best we can, however please allow for 1 - 2 week delays that can occur from time to time during manufacturing as we cut, print, sew, quality control and ship.

Arriving soon: Please check the product title for estimate ship date.

We will try to meet this date as best we can, however please allow for 1 - 2 week delays that can occur from time to time during manufacturing, as above.

In-stock: 1 - 3 business days, unless closed for our Winter Holiday Break, see below.

Pre-order & Stock: Stock items will be held until the pre-order is ready so all items can ship together, helping to reduce emissions. BUT hey girl, we totally get it, sometimes you need new tights stat. If that's the case, please just let us know you would like to purchase an extra shipping label or do a separate checkout. 

SHIPPING RATES:

Within British Columbia, Alberta & Saskatchewan:

$7 - includes tracking and insurance.

Covid ship time in BC is 2-4 business days.

Covid ship time to Alberta & Saskatchewan is 2-8 business days.

(Sea to Sky residents see local pickup option below)

Within CANADA

$14 - includes tracking and insurance.

Covid ship time is 2-14 business days.

To the UNITED STATES

$14 - includes tracking and insurance.

Covid ship time is 2-9 business days.

INTERNATIONAL

We charge a flat rate of $40 at checkout for international shipping with tracking, however if shipping is less we will reimburse the difference. Please note some countries do not allow tracking. We do not recommend shipping without tracking. If your location does not allow tracking we will email to let you know so you have the option to cancel your order or proceed at your own risk.

LOCAL PICK-UP - always free!

If you would prefer to pick up your order from Squamish, British Columbia please select local pickup to avoid shipping charges. If you select this option you will be emailed with pick-up location and hours when your order is ready. The pick-up location is Ground Up Climbing Center in Squamish and they have nice long hours! See processing times above for when your order is expected to be ready. 

Returns

We're pleased to offer free returns. Please see our return policy for full details and instructions. Please also review your order confirmation carefully to confirm the size and quantity is correct. It's best for everyone to correct any mistakes before your order ships. As a small business in a competitive market your attention to your order details really helps us out! 

Holiday Shipping Times

Please expect longer ship times during high volume holidays such as Christmas. Delays can be as long as 3-4 weeks so we encourage shopping in November or having a nice "its coming" card ready to put under the tree. 

Winter Holiday Closure

Bewildher is run by a team of hard working women, including mothers, who enjoy being with family during the winter holiday season. We will be skiing, snowmobiling and making gingerbread houses, totally disconnected from technology and deeply connected with our loved ones. We will be on holiday and not shipping orders or answering emails December 22nd - Jan 1st, returning January 2nd or the next business day. 

Customs delays

We know its frustrating when things get held up and we will help by sending an inquiry, but items held in customs are untraceable until they come out the other side. 

Lost packages 

If there is any issue in receiving your order please notify us right away and we will do everything we can to track it down for you. Canada Post will require your contact information including your phone number to confirm the package was not delivered. Failure to reach you will halt their investigation, so please be ready to help us help you by being reachable. 

Most lost packages are quickly found and delivered. 

In the rare case that the package cannot be found we will either send a replacement item or issue a refund if the item is no longer available or the delivery is too late to meet your needs. 

To contact us please click the "how can we help you?" button at the button right of this page or email nadine@bewildher.com