Shipping

ENJOY FREE SHIPPING ON ALL CANADIAN ORDERS OVER $150 CAD

Our gift to you, to say thanks for the high show of support!

PROCESSING TIMES*

*Please note our different processing times as we are in the process of switching to pre-order only;

PRE-ORDER ITEMS: 3 - 7 weeks, depending on when you placed your order. Pre-sales open on the 1st of the month and close at the end of the month. Orders are then made in the following month and shipped with three(3) weeks. 

STOCK ITEMS: Stock items will ship within 1 - 3 business days, unless part of a multi-item order that includes a pre-order item. Please note multi-item orders including pre-order items will ship together when the pre-order is ready unless otherwise notified by the customer to ship separately. In order to qualify for free shipping both shipments must meet the $150 order minimum.

LOW SHIPPING RATES

We're footing some of the bill so you can enjoy lower flat shipping rates!

SHIP WITHIN BRITISH COLUMBIA

Our $12 flat rate includes tracking and $100 insurance coverage (actual cost is $12 - 14)

Average ship time in BC is 1 - 3 business days

(Sea to Sky residents see local pickup option below)

SHIP TO ALBERTA

Our $12 flat rate includes tracking and $100 insurance coverage (actual cost is $13 - $15)

Average ship time to Alberta is 2 - 4 business days

SHIP WITHIN CANADA

Our $17 flat rate includes tracking and $100 insurance coverage. (actual cost is $17 - $20+ depending on location)

Average ship times is 5 - 7 business days

Shipping to the US

Our $17 flat rate includes tracking and $100 insurance coverage. (actual cost is $17 - $20+ depending on location)

Average ship time is 6 - 8 business days. 

Local pickup - FREE! 

If you would prefer to pick up your order from Squamish, British Columbia please select local pickup to avoid shipping charges. If you select this option you will be emailed to confirm a time and pick-up location, so please be sure to check the email you provided during checkout is correct.

Returns

We're pleased to offer free returns. Please see our return policy for full details and instructions. Please also review your order confirmation carefully to confirm the size and quantity is correct. It's best for everyone to correct any mistakes before your order ships. As a small business in a competitive market your attention to your order details really helps us out! 

Holidays

Please expect longer ship times during high volume holidays such as Christmas. Delays can be as long as 3-4 weeks so we encourage shopping in November or having a nice "its coming" card ready to put under the tree. 

Customs delays

We know its frustrating when things get held up and we will help by sending an inquiry, but items held in customs are untraceable until they come out the other side. 

Lost packages 

If there is any issue in receiving your order please notify us right away and we will do everything we can to track it down for you. Canada Post will require your contact information including your phone number to confirm the package was not delivered. Failure to reach you will halt their investigation, so please be ready to help us help you by being reachable. 

Most lost packages are quickly found and delivered. 

In the rare case that the package cannot be found we will either send a replacement item or issue a refund if the item is no longer available or the delivery is too late to meet your needs. 

To contact us please click the "how can we help you?" button at the button right of this page or email nadine@bewildher.com 

FAQ

Q: Does 'footing some of the bill' actually mean we're paying the same it's just built into the price? 

A: Not in our case! Bewildher is actually sold well below full retail value. Conscious clothing comes at a price, but part of what it means to be slow-fashion is keeping pricing accessible to consumers. Reducing our shipping rate further eats into our potential profit, but we're okay with that because we'd rather our customers feel like being conscious is affordable.