Shipping

FREE Shipping + returns on all Canadian and US orders for a limited-time:

We are currently beta testing offering free shipping + returns in an effort to make slow-fashion accessible to more.

Wouldn't it be great if shipping + returns were ALWAYS free?! As a conscious consumer, please avoid placing large orders with the intent of returning most or all of the order. Online returns are costly to both the brand and our planet. Please consider Watching this TED Talk to learn where your online returns go, and know that at Bewildher we make a point of finding loving homes for all returns!

To limit the chance of a return, please click the "Contact Us" button below with any questions you have about the fit, fabric, size and function of our garments, we will happily send detailed answers to help you get the right fitness apparel for you!

PROCESSING TIMES:

PRE-ORDER ITEMS: 3 - 7 weeks, depending on when you placed your order. Pre-sales open on the 1st of the month and close at the end of the month. Orders are then made in the following month and shipped generally by the 21st of the month, give or take a few days. 

STOCK ITEMS: Stock items will ship within 1 - 3 business days, unless part of a multi-item order that includes a pre-order item.

PRE/STOCK MIX: Multi-item orders that include a pre-order item will ship together, unless separate shipping is paid for. For Canadian orders to qualify for free shipping, the contents of each shipment must be over $150 CAD.

IN BRITISH COLUMBIA

Free for a limited-time!

Our usual $9 flat rate includes tracking and $100 insurance coverage.

Average ship time in BC is 1 - 3 business days

(Sea to Sky residents see local pickup option below)

TO ALBERTA

Free for a limited-time!

Our usual $14 flat rate includes tracking and $100 insurance coverage.

Average ship time to Alberta is 2 - 4 business days

WITHIN CANADA

Free for a limited-time!

Our usual $15 flat rate includes tracking and $100 insurance coverage.

Average ship times is 5 - 7 business days

TO THE UNITED STATES

Free for a limited-time!

Our usual $18 flat rate includes tracking and $100 insurance coverage.

Average ship time is 6 - 8 business days. 

INTERNATIONAL

We charge a flat rate of $40 at checkout for international shipping with tracking, however if shipping is less we will reimburse the difference. Please note some countries do not allow tracking. We do not recommend shipping without tracking. If your location does not allow tracking we will email to let you know so you have the option to cancel your order or proceed at your own risk.

LOCAL PICK-UP - always free!

If you would prefer to pick up your order from Squamish, British Columbia please select local pickup to avoid shipping charges. If you select this option you will be emailed with pick-up location and hours when your order is ready. The pick-up location is Ground Up Climbing Center in Squamish and they have nice long hours! See processing times above for when your order is expected to be ready. 

Returns

We're pleased to offer free returns. Please see our return policy for full details and instructions. Please also review your order confirmation carefully to confirm the size and quantity is correct. It's best for everyone to correct any mistakes before your order ships. As a small business in a competitive market your attention to your order details really helps us out! 

Holidays

Please expect longer ship times during high volume holidays such as Christmas. Delays can be as long as 3-4 weeks so we encourage shopping in November or having a nice "its coming" card ready to put under the tree. 

Customs delays

We know its frustrating when things get held up and we will help by sending an inquiry, but items held in customs are untraceable until they come out the other side. 

Lost packages 

If there is any issue in receiving your order please notify us right away and we will do everything we can to track it down for you. Canada Post will require your contact information including your phone number to confirm the package was not delivered. Failure to reach you will halt their investigation, so please be ready to help us help you by being reachable. 

Most lost packages are quickly found and delivered. 

In the rare case that the package cannot be found we will either send a replacement item or issue a refund if the item is no longer available or the delivery is too late to meet your needs. 

To contact us please click the "how can we help you?" button at the button right of this page or email nadine@bewildher.com